Return & Exchange Policy

Customized stitching

Customized stitching orders may require additional 7 business days for completion.

Stitched orders are made to order. The making of the product begins the next business day from when the advance payment of order is received.
We try to dispatch the order as soon as possible and are always trying to reduce the delivery times.
For Cash on Delivery (or COD) orders payment will be collected from shipping address.

Couriers:

 Within Pakistan: LEOPARDS COURIER

 Outside Pakistan: DHL

Shipping Charges:

• Within Pakistan: Free Delivery on the orders of amount above PKR 3000/-
• Outside Pakistan: Shipping charges will be calculated at the time of checkout based on the size of package and destination.

Refund and Exchange:

Puri Fabrics does not offer Refund or Return policy .Any product bought from Puri Fabric’s online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.

• For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
• For products on Sale, we do not offer exchanges unless we deliver the incorrect order.
• Exchange Policy is only liable within 14 days after the goods are delivered.

Refund and Exchange Procedure:

Puri Fabrics does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario, you can contact our customer services department by emailing us at sales@puritextiles.com or can call us at (+92) 311 1100575 along with your order number for our customer care representative to schedule the right one for you.

Order Cancellation:

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Puri Fabrics has the authority to cancel orders for reasons such as; the item being out of stock, pricing errors, or the credit card payment being declined by the issuing financial institution.

Phone: +92-311-1100575

Email: sales@puritextiles.com

Website: www.purifabrics.com

Fb page: purigroup

Insta: purifabrics.official

Customer Service Hours

Monday to Thursday 10am – 6pm GMT+5

Saturday 10am – 3pm GMT+5